Useful contacts

Central Bank of Ireland

Offers guidance on consumer protection codes and regulations including the Code of Conduct on Mortgage Arrears and SME Regulations.

Phone: 0818 681 681

Email: enquiries@centralbank.ie 

Visit website: www.centralbank.ie 

Data Protection Commission

Provides information on your rights under data protection laws and how your personal data is handled.

Phone: 01 7650100 / 1800437 737

Visit website: www.dataprotection.ie 

Department of Social Protection

Find details on welfare benefits such as Jobseeker’s Allowance and how to access local support.

Visit website: https://www.gov.ie/en/organisation/department-of-social-protection  

Financial Services and Pensions Ombudsman

Handles unresolved complaints from personal consumers and small businesses regarding financial service providers. The service is free and independent.

For information about your right to refer the matter to the Ombudsman, please contact:

Financial Services and Pensions Ombudsman

Lincoln House,

Lincoln Place,

Dublin 2,

D02 VH29.

Tel: (01) 567 7000

Email: info@fspo.ie 

Visit website: www.fspo.ie 

Financial Ombudsman Service (UK)

For customers whose lender is a member of the UK Financial Ombudsman Service. Handles unresolved complaints at no cost to consumers.

For information about your right to refer the matter to the Ombudsman, please contact:

Phone: 0800 023 4 567 or 00300 123 9 123 (within UK), +44 020 7964 0500 (from outside the UK)

Email: complaint.info@financial-ombudsman.org.uk 

Visit website: www.financial-ombudsman.org.uk

Free Legal Advice Centre

Provides free legal advice in areas such as social welfare, credit and debt, and public interest law.

Phone: 01 906 1010

Visit website: www.flac.ie

Insolvency Service of Ireland

Supports people dealing with serious debt by offering information on insolvency solutions and pathways to financial recovery.

Information line: 01 764 4200

Email: info@isi.gov.ie 

Visit website: www.backontrack.ie 

MABS

MABS (the Money Advice and Budgeting Service) is a national, free, confidential, independent service for people experiencing or in danger of getting into debt difficulties. Its website provides useful budgeting tools and help on completing the Standard Financial Statement (SFS) form or the Income and Expenditure (I&E) form. You can also read the MABS Guide to the Code of Conduct on Mortgage Arrears and find contact details for all local MABS branches.

Phone: 0818 072 000

Visit website: www.mabs.ie 

Abhaile

Abhaile is a service available through MABS to help homeowners find a resolution to home mortgage arrears. It provides free, confidential, independent financial and legal advice and help from experts.   You can find out more about this service by contacting MABS on their helpline Monday to Friday 9am to 8pm.

Phone: 0818 072 000

Visit website: https://mabs.ie/en/abhaile

Office of the Revenue Commissioners

The Revenue Commissioners provide information on all tax credits and reliefs you may be entitled to. They also have contact details for all of their local branches.

Visit website: www.revenue.ie 

Competition and Consumer Protection Commission 

Learn about your consumer rights and get practical tools for managing personal finances. Includes mortgage comparison tools and financial calculators.

Phone: 01 402 5555

Visit website: www.ccpc.ie 

Decision Support Service

Supports people who may need help making decisions about their personal welfare or financial matters. You can learn more about the supports available by using the below contact details:

Phone: 353 (01) 211 9750

Email: queries@decisionsupporterservice.ie 

Visit website:  www.decisionsupportservice.ie

Dealing with Debt

Outlines a range of supports and solutions for people dealing with mortgage or financial difficulties. Includes information on switching lenders.

Visit website: https://bpfi.ie/dealing-with-debt/

Mortgage to Rent (MTR)

The MTR scheme is a government scheme which aims to help people who have serious difficulties with their mortgage and who are unlikely to ever make full repayments on their mortgage in the future. It allows them to switch from owning their home to renting their home as social housing tenants, with affordable rent payments.

For more information on how this works and eligibility criteria visit the website: https://mortgagetorent.ie/