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We're here to help

Make it easier to manage your mortgage with all the information you need in one place

What can we help you with today?

 

Have a question about your mortgage?

For help with registering for MyPepper,  completing a form, or switching your loan account 

Go to Help and support

Make a payment

Learn how to make a payment and set up or change your direct debit

Go to payments

Understand interest rates

Find out about current interest rates, any recent changes, and what they mean for you

Explore interest rates

Do you have an SME loan?

Get support with managing these loans

Learn more

Manage your mortgage online with MyPepper

Want greater control over your mortgage account? Use MyPepper – our secure online portal that lets you access your account anytime.
  • Check your account summary, your balance or the date and amount of your next payment.
  • Make mortgage payments.
  • Complete a Standard Financial Statement (SFS) or an Income and Expenses Form (I&E) in your own time. You can save and return to it later. 
  • Access helpful forms and documents.
Login or register to MyPepper
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Latest Updates

Stay informed with our most recent news.

64083811518

25 September 2025

Pepper Advantage to Acquire Computershare’s UK Mortgage Servicing Business
Read more

64083811518

08 September 2025

Pepper Advantage Ireland Announces Additional Variable Rate Mortgage Decreases of Up to 0.5% for Some Customers 
Read more

64083811518

09 June 2025

Update On Pepper Money Loan Transfer To Capitalflow Commercial Finance
Read more
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Helping our community thrive

Local communities are close to our hearts, and we support several charities and community groups. Our employees organise various events throughout the year, including volunteering and fundraising days in Shannon and Dublin. Some of the causes we have supported include Milford Hospice, LauraLynn's Children's Hospice, Irish Cancer Society, Clare Haven, Adapt House, Mid West Simon Community, Dublin Simon, Féileacáin and St Michael’s House. 

Explore Pepper in the community
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Customer Surveys

At Pepper Advantage, our customers are at the heart of everything we do. Your experiences, thoughts and feelings are very important to us. We’re committed to continuously improving our services so we can better meet your needs.

From time to time, we may get in touch with you by text (SMS), inviting you to fill in a customer survey. This gives you a chance to tell us about your experiences with us. Your feedback will help show us what we are doing well and where we can do better. By telling us about your experience, you’ll play a vital role in shaping our services.

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What our customers think of us

★★★★★

Extremely helpful

The person I spoke to was Jacob, he was extremely helpful, I received my paperwork within days and he called to make sure that I received it. I'm very happy with pepper so far.

Tina, Wicklow

★★★★☆

Amazing

The customer service people I spoke to were amazing, they included Victoria, Lorraine, and Ciara, they were so very helpful and reassured my with my enquiries, they are definitely an asset to your business.

Jean, Waterford

★★★★★

Very understanding

I always find the staff very helpful and very understanding of the issues that are required.

Aidan, Dublin

★★★★☆

Professional

The person I spoke to was very professional and polite and helped me set up a direct debit for my payments.

Keith, Dublin

★★★★☆

Positive and polite

I found the person positive, polite and professional.

Brendan, Waterford

★★★★★

Patience and understanding

I must say since you took over my mortgage, I’m so grateful for your patience and understanding, as I was very nervous initially. The experience has been a pleasure.

Maria, Cork

★★★★★

Keep doing what you are doing

Keep doing what ye are doing, everyone at Pepper must be the best to deal with. You are very friendly people.

Mary, Cork

★★★★★

Impressive

I was very impressed with the way my query was dealt with and the required documents were in the post the following day.

Alex, Kilkenny

Experiencing financial difficulties? Please get in touch

We’re here to help. If you are in financial difficulties, or think you might be in the future, we’ll work with you to find the best solution. Wherever possible, we’ll get you back on track.

Managing your finances can be challenging at times. If you’re worried about your mortgage repayments, let us know. The sooner you talk to us, the sooner we can help you find a solution.

If you have fallen behind with your mortgage repayments, or if you think you may be going to fall behind, we may ask you to fill in a Standard Financial Statement (SFS). This is a form that will give us a clear picture of your finances, so we can work out how to help you.  For information on how to complete the form, please see the Central Bank of Ireland’s  consumer guide to completing the SFS.

Find out more
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Get the support you need

Our friendly and experienced team is here to help you succeed. We aim to offer the right support you need, whenever you need it. 

If you can’t find the information you’re looking for, get in touch.  

Contact us now